Your Credit Union's Privacy Statement

The Fire Department Employees Credit Union holds personal information about members to help us meet and maintain the highest standards of financial service. This information can include your name, address, age, income, use of accounts and credit history, as well as the relationship of others linked to you in account services.

To comply with legislation regarding the Personal Information Protection and Electronic Documents Act (PIPEDA), your Credit Union developed a Privacy Statement which reads:

The Fire Department Employees Credit Union Limited
Personal Information Privacy Policy

• The Credit Union will treat all personal information with appropriate confidentiality.
  
• The Credit Union does not and will not sell personal information to any outside company for use in marketing or solicitation without permission.
  
• Upon written request, the Credit Union will disclose to a member the Credit Union's personal information of that member and afford the member the opportunity to challenge the accuracy and completeness of the information and request amendment thereof. (Such disclosure may be limited by such factors as cost, rights of confidentiality of others, security, commercial propriety or legal privilege or prohibition.)
  
• The Credit Union has a Privacy Officer, who is available to members during business hours to respond to inquiries or complaints with respect to the collection, use or disclosure of personal information. All complaints will be investigated and remedial steps taken, where appropriate.
  
• The Credit Union will take all reasonable steps to assure that personal information is accurate.
  
• The Credit Union will destroy personal information for which there is no longer any current or anticipated reasonable business requirement.

If you have any specific questions or concerns about PIPEDA or your Credit Union, please call our Privacy Officer at 416-440-1294 or visit the Canadian Government website at www.privcom.gc.ca for general information.