Member Card

Your MEMBER CARD® offers the following convenient features:

For current ATM per-transaction costs, please see our fees and freebies page. Free ATM transactions are included with our no-fee chequing accounts. There is an automatic 3-day hold on all ATM deposits. Third-party cheques, cheques payable to cash, and foreign currency cannot be deposited.

ATM Network

Look for THE EXCHANGE logo to access your accounts with no surcharges in Canada. (In the USA, surcharges apply at some locations. Service charges may apply depending on your specific account.) Learn more at KeepYourChange.ca

To find an ATM near you or anywhere in the world, use the ATM finder by The Exchange.

For locations where you can change your PIN on a chip-and-PIN card, see PIN change locations by CUETS.

Lost or Stolen Card

For a lost or stolen member card, please call our 24-hour hotline at 1-877-764-3693.

Got questions?

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Banking to Go

Launch Skype first, then click on anyone available below.

For help, see the Banking to Go instruction page, or contact us. You can download Skype here.